Privacy & cookies

Information we collect

You can browse without creating an account. At checkout, we collect your name, email, telephone number, delivery address, product selections, quantities, order reference and order status. We record the terms version you accept, transaction amounts, payment and refund references, and statuses returned by our payment provider.

We receive the information you choose to send by email or telephone, including delivery, return and complaint information. Hosting and security services may process IP addresses, browser details and request logs. Please do not send medical information, full payment-card details or unnecessary identity documents in an enquiry.

Why we use your information

We use information to process and fulfil orders, verify payment, provide order records and receipts, handle refunds, arrange delivery, respond to enquiries and complaints, protect against fraud and meet legal record-keeping obligations. We do not use checkout consent as consent to send marketing.

We provide necessary details to payment, hosting, communication and delivery providers for these purposes, and to professional advisers or authorities where required or permitted by law. We may provide transaction and delivery records to our payment provider to investigate a disputed payment.

Payment and hosting providers

Airwallex operates the hosted payment page and processes payment information under its own privacy notice, available at airwallex.com/privacy. Our checkout address form does not collect your full card number or security code. We receive transaction references, amounts and status information needed to verify payment and manage refunds.

Hostinger provides website hosting and infrastructure used to store and process website and order data. Its privacy information is available at hostinger.com/legal/privacy-policy. Only information needed for the relevant service is shared with service providers.

Service providers and their systems may be located outside Australia. Where applicable, we take the steps required by Australian privacy law for overseas handling. Contact us for information about providers and processing locations relevant to your order; we do not claim all data stays in Australia.

Order records, receipts and communications

We store order details, payment and refund records, the terms version accepted and records needed for fulfilment or resolving a dispute. Your order page displays verified payment status and provides an order record and, after payment confirmation, a downloadable receipt.

Keep your order reference and save your receipt. Contact customer service if you need another copy or cannot access the order in your browser. An order record is not proof of payment until payment is verified. We use the contact details you provide to communicate about your order; an automatic email is not required to complete checkout.

Cookies and saved baskets

An essential cookie containing a random identifier connects your browser with its basket and saved orders. It lasts up to 30 days after the latest basket update. Blocking or clearing it may prevent access to those records from that browser.

Removing an item or clearing a cookie does not erase a separately saved order. This store does not use Elaroo advertising trackers, offer marketing sign-up or require customer-account registration. The payment provider may use cookies or other security technologies on its own payment page.

A temporary identifier in browser session storage helps prevent duplicate submissions. It does not contain contact or card details.

Retention and security

Unpaid drafts without a payment session or stock reservation are retained for up to 90 days and removed during subsequent order activity. Orders with stock reserved are retained until their payment and fulfilment position can be resolved. Expired baskets are removed during later basket activity. Payment-linked orders, receipts, refund and fulfilment records are retained for the period needed to provide service, resolve disputes and meet applicable legal record-keeping duties.

We use encrypted website connections and restrict access to stored information. Keep your device and saved order records secure. We cannot guarantee absolute security and will respond to information-security incidents as required by applicable law.

Access, corrections and privacy complaints

Email chiew@elaroo.shop or call +61 488 801 064 to request access, correction or deletion, or to raise a privacy concern. We may need to verify your identity. We will explain if information must be retained for a legal reason or if another lawful restriction applies.

Tell us what happened and the outcome you are seeking. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days. If more time is needed, we will explain why and provide an update and expected response date. Business days exclude weekends and Queensland public holidays.

If a privacy concern remains unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au about available complaint pathways. Our postal contact is ELVORA COMMERCE PTY LIMITED, ACN 700 634 500, 54 Wadley Street, Macgregor QLD 4109, Australia.