Shipping & delivery

Free delivery, with no minimum spend

Delivery is free for every order we accept, in Australia and internationally. No delivery fee is added at checkout and no minimum order value applies.

Worldwide delivery means we serve eligible international destinations as well as Australia. It does not include a destination or transaction prohibited by law, payment-provider restrictions or an applicable carrier restriction. Checkout checks our current delivery availability before payment. Some destinations require confirmation from our team before an order can proceed.

Dispatch and delivery commitments

We dispatch accepted orders within 1 calendar day after successful payment. We commit to delivery within 7 calendar days of successful payment across Australia and within 14 calendar days for accepted international destinations. These periods include dispatch time.

Enter a complete and accurate delivery address. If an issue arises that affects the promised delivery period, we will contact you promptly, explain the options and arrange an appropriate resolution, including a refund where required. We will not substitute a new delivery commitment without your agreement.

We retain dispatch and delivery records for your order. Contact us with your order reference for a delivery update or available carrier tracking details.

International delivery and destination checks

Type your country or territory and full delivery address at checkout. State or province and postal code are entered manually where applicable. Available destinations may change because of legal, import or carrier restrictions; entering an address alone does not confirm that it can be served.

If checkout cannot accept your destination, contact us before trying to pay. We must be able to lawfully supply the product to the address and meet the delivery commitment before accepting the order. We do not ask customers to misdescribe goods or understate their value.

Free delivery covers transport. Import duties, destination taxes and customs clearance charges imposed by authorities or their agents are separate and may be payable by the recipient. We do not collect these charges unless expressly shown in your order total. Check local import requirements before ordering; contact us if you need product or shipment information.

Address changes and delivery problems

Check your address carefully. Email chiew@elaroo.shop or call +61 488 801 064 promptly with your order reference if it needs changing. We will confirm whether a change can be made before dispatch. Contact us before arranging a redirection yourself.

Tell us if a parcel is late, missing, incorrect or damaged. We will investigate with the carrier and arrange an appropriate resolution. You do not have to resolve a delivery problem with the carrier on your own. Our delivery commitments do not remove your rights under applicable consumer law.

Keep photographs, packaging and batch details where available to help us investigate. Do not use formula with a damaged seal or a suspected safety problem. Missing packaging does not remove a consumer-guarantee entitlement.

Collection and returns

Our registered office is not a walk-in shop or collection point. Contact us for the appropriate return address and instructions before posting goods. Our Returns & refunds policy explains cancellations, return costs and available remedies.